By John Galt
August 21, 2011 – 09:25 ET
As I scan the Sunday morning papers, some stories stick out more than others.
This is another in a long list of Bank of America customer service nightmare stories that stands out.
From the August 20th U.K. Daily Mail (click on the title to read the article in full):
Woman, 70, and terminally ill husband face losing their home for paying the mortgage too early
It would be funny if this were not the only example of their mismanagement at the customer service level where people have suffered due to bureaucratic incompetence or deliberate malfeasance.
From the article:
‘In accordance with the Trial Payment Letter dated December 15, 2010, it indicates that if you are not able to make each payment in the month in which it is due, you will not be eligible for a modification under the Home Affordable Modification Program,’ the letter said.
Thus she was making the mortgage payments early, had one month where there was a keying error as the elderly woman attempted to pay by phone, and then received the insane letter from either a computer or bureaucrat within their corporate offices.
If you ever wonder why I despise them, it is simple:
NO corporation, be it America’s largest consumer bank, auto company, or otherwise should ever be bailed out with taxpayer dollars.
Ever.
And mark my words the whores at BoA will be back to get more from the taxpayers before this year is out as they are “too big to fail” and the American people will do little more than ask what the new television schedule looks like instead of showing appropriate outrage for this perverted centralized planning version of crony capitalism.
Let them fail.
Let them go away.
And actually prosecute those guilty of criminal negligence and wrong doing.
What is so hard about the phrase “fiduciary responsibilities” that our government law enforcement officials to understand and act upon?
Oh, that’s right, they are scared they might miss the cash donations……
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